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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tom Lombardi

July 8, 2025

5  out of  5
rating by Tom Lombardi
"Wow! What can we say....Not only did they save us literally thousands per year on our cars, motorhome and homeowners insurance, but they all were extremely friendly, knowledgeable and thorough! We can very highly recommend Karen Cole's office. Angela walked us through all of our options and quickly gave us quotes on everything. You guys are amazing!!"
We responded:
"Hi Tom and Karen, Thanks so very much for your great review. It makes our day when we can help nice people like you with local service and great coverage. Angela is a gem, and we are all glad you are here. "
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Brigitte H

July 2, 2025

5  out of  5
rating by Brigitte H
"I recently relocated to AZ from another state and was already a State Farm customer wanting to update my policies to reflect this. I went with this location due to the excellent reviews and am glad I did as Michelle took care of me right away, was personable, got me nearly double the coverage for less than what I previously had in the state I moved from, and did it all rather quickly and also provided some info on the area, recommendations, etc. Adorable, comfortable office and prompt, professional service. Everyone very polite and courteous. Thank you so much!"
We responded:
"Thanks so much for your wonderful review, Brigitte! We are happy you are here and glad we could help you feel comfortable in your new home. Michelle is a gem, and all of us here are glad to have you as part of our State Farm family. We appreciate you!"
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David Gressly

July 1, 2025

5  out of  5
rating by David Gressly
"Overall, the quality and timeliness of support is excellent. Recently, I took advantage of their program to install an electrical system monitoring service from Whisker Labs. State Farm paid for it and it paid off as after a few months, the system detected arcing on one my household circuits. Ultimately Whisker Labs sent over an electrician at no charge who traced it back to a breaker that failed. After replacement, the arcing stopped and eliminated a serious fire hazard. I appreciate the proactiveness of offering this service."
We responded:
"Hi David. Thanks so much for being our 50th great Google review! We are glad you are happy with us, and grateful that the Ting device identified an electrical arcing issue before it became a problem. So glad you and your family are safe! I love this service for safety, and all of us in the office have it. If anyone has a qualifying home policy, use the following link to see if you qualify: https://newsroom.statefarm.com/state-farm-ting-electrical-fire/. Thanks again, David. We appreciate you!"
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john stoumbis paintedfish@cox.net

June 24, 2025

5  out of  5
rating by john stoumbis paintedfish@cox.net
"Karen's team works very well together, knowledgeable about their product, and polite. As a client, i haven't had a claim I guess forever, so when I did have a huge tree blow down 3 weeks ago, I needed help. At first I was too anxious ,relizing very soon that I AM NOT the only person with a claim. So then the adjuster (ROB) came out, and wrote a very detailed claim report. and shortly after, I received my claim check. I highly recommend Karens team to help with insurance. I have had a lot of form changes the last 4 months, and the girls up front, always get the job done quickly, with out errors. Thank you State Farm"
We responded:
"Thank you so much, John, for your truly kind words. It is our honor to be able to help you navigate the tough times and be able to explain things in an understandable way. We also shared your kind remarks with your claims representative, Rob, who was thrilled that things are working out well for you. We are fortunate to have such a good team, and appreciate you! Thanks from Karen, Michelle, Trina and Angela. "
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Kathy Kemper-Zanck

June 18, 2025

5  out of  5
rating by Kathy Kemper-Zanck
"Karen and her team function as a top-notch company. Businesses run professionally, are quite rare these days, so it's refreshing when everyone in the office is truly concerned about their customer care. I was in a car accident (I have state farm with another local agent), and called her office, because I learned the person that hit me had Karen Cole as her agent and they jumped at helping me, even though, I my State Farm agent was not them. I knew Karen from other business experiences, and I felt, immediately, that knew all would be well. They did end up having to jump in and help me expedite the process so I could get a rental car. They were 100% ON it!"
We responded:
"Hi Kathy, We are thrilled that you had an excellent experience with our agency and happy we could help make an unfortunate accident process smoothly and to your satisfaction. Thank you for your kind words. "
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Will Accomando

May 7, 2025

5  out of  5
rating by Will Accomando
"I’ve had an excellent experience with Karen Cole State Farm Insurance Agency. Their customer service is top-notch—friendly, responsive, and always willing to answer questions. On top of that, their pricing is very competitive. I feel confident knowing I’m getting great coverage at a great value. Highly recommend!"
We responded:
"Thanks so much, Will. We appreciate you and are very happy we could help you. Welcome to our agency!"
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Victoria Coulter

April 12, 2025

5  out of  5
rating by Victoria Coulter
"I have been with State farm for decades. I have had the good fortune to rarely need their assistance. I recently had an airborne object hit my car on the interstate. When the engine light came on I went to my dealership for help. They jumped in and made the repairs and got me a rental car. State farm was truly right there. They covered the repairs done at the dealership and are also covering the rental car. Whew!! The folks have been so caring ang Karen and team have gone the extra mile for me. I feel very 'cared for' both emotionally as well as mechanically/financially. I am 10 star grateful 🙏 Thanks Everyone!!"
We responded:
"Hi Victoria, Thank you so much for this great review. We are happy to hear that you are satisfied with us, and that your experience with this claim was wonderful. We appreciate your loyalty and are happy you are pleased with your experiences with State Farm. "
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Lauri Teagan

January 31, 2025

5  out of  5
rating by Lauri Teagan
"Karen is wonderful. Always giving me the information I need to make the right decision and always with a kind and friendly attitude."
We responded:
"Thanks for your kind words, Lauri! We are very happy to have you as part of our State Farm family and look forward to working with you for many years to come. "
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David Thomas

January 23, 2025

5  out of  5
rating by David Thomas
"Karen is a five-star insurance expert for all your personal and business needs. Can't recommend her enough!"
We responded:
"Thank you, Dave. We are glad this has been your experience with us."
Profile photo of Sandy Barrett

Sandy Barrett

January 22, 2025

5  out of  5
rating by Sandy Barrett
"I have never had an agent who took the time to explain exactly what my policies covered--and didn't cover. Karen is so good at making the inexplicable easily understood. Best agent ever!"
We responded:
"Oh Sandy, thank you! We are so glad you are happy with our service and are glad you are part of our State Farm family."
Profile photo of Kathleen Louderback

Kathleen Louderback

January 22, 2025

5  out of  5
rating by Kathleen Louderback
"When buying insurance, it is hard to know what you really need and hard to trust someone whose livelihood is based on selling policies. I am so happy I found Karen. Her integrity is beyond approach and she set me up with exactly what I need with better prices. What more could you want?"
We responded:
"I appreciate you, Kathy, and am so glad you are happy with us! We look serving you for many years to come."
Profile photo of Rob Fallows

Rob Fallows

January 22, 2025

5  out of  5
rating by Rob Fallows
"Karen is an amazing and caring human being. She cares deeply about people and especially her clients. I recommend her with my whole heart and being!"
We responded:
"Thanks so much, Rob! You know I feel the same way, and we are so lucky to know each other. "
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Dick Fisher

January 22, 2025

5  out of  5
rating by Dick Fisher
"I've had the pleasure of working with Karen for my auto insurance needs, and I can't recommend her highly enough! From the moment we first spoke, it was clear that she is incredibly knowledgeable about the insurance industry and were able to explain all of the details in a way that was easy to understand. I felt valued throughout the entire process, and it's evident that Karen takes pride in helping clients find the best coverage at the best rates. If you're looking for an agent who will take the time to listen, provide expert guidance, and make the entire experience as smooth as possible, look no further than Karen Cole at State Farm, she's not only highly skilled but also genuinely kind, personable and cares about her clients."
We responded:
"Thanks so much, Dick. I am glad you are happy with our agency and the way we treat those who choose to work with us. It is very important to us and always will be. We are all grateful for you."
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David Dane

January 21, 2025

5  out of  5
rating by David Dane
"Karen is great to work with but Michelle E is the best!"
We responded:
"Thanks so much, David. I totally agree! Michelle has been my office manager for 15 years and she is wonderful. I will certainly let her know."
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Shawn Corbin

September 15, 2024

5  out of  5
rating by Shawn Corbin
"Karen Cole's State Farm insures ALL of our family vehicles. Karen is the Pinnacle of advocacy and professionalism. She pointed to ways we could save as well as increased coverage for very little extra output in premium to insulate us from financial ruin from being underinsured. Karen is a top-notch agent who is attentive and TRULY cares for her clients. An A+++ agency, would HIGHLY recommend to all."
We responded:
"Thanks so much, Shawn, for your kind words of appreciation. We are honored to have you and Karen as part of our State Farm family, and glad you are happy with our service. We appreciate you!"
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Nancy Sabbe

August 27, 2024

5  out of  5
rating by Nancy Sabbe
"Karen cole is a very knowledgeable insurance broker. I trust her to give me the best service and the BEST service"
We responded:
"Thanks so much, Nancy. We appreciate you!"
Profile photo of Angela Chantelois

Angela Chantelois

August 27, 2024

5  out of  5
rating by Angela Chantelois
"I’ve had progressive and AAA insurance. State Farm is by far the best I’ve had. I love that I can have such good service from Karen’s office."
We responded:
"We are so glad you are happy with us Angela and are happy you are part of our State Farm family."
Profile photo of Kathy Ansberry Daquila

Kathy Ansberry Daquila

February 23, 2024

5  out of  5
rating by Kathy Ansberry Daquila
"Karen and her staff go above and beyond for their clients. I highly recommend them for personalized and caring service."
We responded:
"Oh Kathy, we appreciate you and are glad you are happy. Taking care of people like you is the best part of this business!"
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David Tong

December 20, 2023

5  out of  5
rating by David Tong
"She's head of the company in Camp Verde."
We responded:
"Thanks so much, David. We appreciate your being part of our State Farm family. Wishing you the best!"
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Gayle Anderson

December 17, 2023

5  out of  5
rating by Gayle Anderson
"Always a pleasure to go in and do business. Wishing everyone a wonderful holiday!"
We responded:
"Thanks so much, Gayle! We appreciate you. "
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Linda Wack

December 12, 2023

5  out of  5
rating by Linda Wack
"Having spent many years with a large, impersonal insurance company on the east coast, it was a refreshing change to follow a recommendation for Karen Cole's State Farm office when I moved to AZ. Karen is friendly, extremely knowledgeable, and lightening-fast to follow-up whenever I've had a question or concern. Michelle and the rest of the staff are equally amazing. It is great to work with a team that is fully invested in the local community. Highly recommend!"
We responded:
"Oh Linda, thank you so much for your kind words. We are truly happy to have you as part of our State Farm family and are glad we can provide personal service. It is why we come to work every day! People like you make it all worthwhile. "
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Jim Dundee

September 28, 2023

5  out of  5
rating by Jim Dundee
"Karen Cole’s office: This review is for Claim’s specialist Michelle, she has provide me with excellent customer service in all areas, over the years. She is lightning fast in handling a tow claim reimbursement!! Thank, Jim D ."
We responded:
"Thanks so much, Jim. Michelle is amazing, and we appreciate her too! I will pass along your very kind comments. With gratitude for your loyalty and appreciation, Karen."
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Monica Langlois

August 15, 2023

5  out of  5
rating by Monica Langlois
"These ladies are so very kind. They make you feel like you're an old friend that has been greatly missed. They always take time to find out how your life is going and visit with you. The best customer service ever! I highly recommend State Farm, and Karen Cole State Farm especially. You just can't go wrong!"
We responded:
"Thanks so much, Monica, for your kind review. It's been too long...we miss you too. Hope to see you soon. "
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Angela Heis

May 18, 2023

5  out of  5
rating by Angela Heis
"Friendly and knowledgeable. The staff are always eager to give advice and answer all your questions. They really take their time for you."
We responded:
"We appreciate you, Angela, and are glad you are part of our State Farm family. : )"
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Becca T

April 14, 2023

5  out of  5
rating by Becca T
"Words cannot express how grateful I am to have Karen Cole as my State Farm insurance agent. Having had bad experiences with other companies previously, I was pleasantly surprised of the treatment, care, and efficiency of State Farm Insurance. Add a top insurance agent, who is knowledgeable, kind, and detailed, such as Karen Cole to a wonderful company such as State Farm and you have a win-win team that is really there for you. It is more than her years of experience and extreme knowledge. Feeling awful after being in an accident, she reassured me of the process, and told me that is why we have insurance. I cannot tell you how beneficial that was to my emotional well-being. Later, when I had any questions of the claim process, she not only answered them, and directed me in the right direction, she would get specifics by calling directly to the claim agent on my behalf. I am so lucky to have Karen Cole as my representative. I highly recommend her for all insurance needs. Karen and her staff, Michelle and Trina, are the absolute best. The three of them make up a successful team with whom to do business. Thank you Karen, Michelle, and Trina for all you do. Way to go, Team!"
We responded:
"Thank you so much, Becca, for the great review. We are happy we could help you have a good experience and are honored to have you as part of our State Farm family. :)"